As technology continues to improve, people want to get everything done faster and more efficiently. This is especially true when it comes to getting questions answered and fixing issues. When people run into a problem online, it’s easy to get frustrated and give up. Typically the only help available is filling out a form or sending an email. One of the best solutions for this is integrating a live chat on your site. A live chat is a simple way to increase your sales and one of the best ways to improve customer experience.
Having a live chat will help your business stand out from the online crowd. You and your team will be able to connect with visitors and customers in real time. There are even some fantastic free live chat products that you can start using today.
Every live chat tool has unique features that will help your business grow and improve. If you’re interested in learning more about the benefits of a live chat and some different options you have, check out these top 10 website chat platforms.
Please note that some of the key features we highlight do require a paid plan upgrade.
LiveChat is one of our favorite chat tools, and one of the most popular on the market today. LiveChat offers a customizable widget that enables you to connect with website visitors in real time. You can answer their questions, build stronger relationships, and increase sales.
You can create custom chat invitations based on the time of day and the page your visitors are on, which makes everyone feel more personally welcomed on your website. Your team will also be able to view the customer’s name, email address, and order number so they can have everything needed for successful customer interactions.
One of our favorite features about LiveChat is the live preview. The live preview allows you to see what customers are typing before they hit send. This gives your chat team extra time to prepare the perfect response.
When it comes to a live chat platform, every second matters to the person waiting on the other end.
LiveChat offers a 14-day free trial, so you can get it set up and see how it works first hand. After the free trial, the base price starts at $16/month. There is a team plan for $33 per month, and a business plan for $50 per month.
- Automated Chat Greetings
- Multiple Website Integration
- 60-Day+ Chat History
- Chat Agent Rating
- Transfer Ongoing Chats
Chaport is an excellent option for connecting to your customers anytime and anywhere. One of the misconceptions about live chat tools is that they are expensive and difficult to use. Chaport offers a free plan that includes all of the benefits of real-time customer connection.
The free Chaport plan offers the essential features like a 30 day chat history, a basic custom widget, and unlimited chats on multiple websites. The main downside to the free option is that there’s only one chat seat at a time. So one of your team members will need to do all the talking.
If you need an upgrade, Chaport Pro is only $9.80/month when you pay for a yearly subscription, which makes this our favorite live chat option if you’re on a budget.
The Pro subscription offers a variety of useful features that will help grow your business. Your team will have access to unlimited chat history, advanced customization, and Facebook integration.
- Share Files and Images
- Multilingual Chat Widget
- Real-Time Chat Reports
- Detailed Visitor Info
- Pre-Chat Forms
Intercom is a website chat tool designed to help businesses engage with their customers. With Intercom, your team can engage with customers in real time using personal messages. Sending a personal introduction is a great way to move your website visitors to paying customers.
One of the best features of Intercom is the integration with over 100 different apps. That means you can help customers see their order status, schedule a meeting, and start a trial, all from the same chat widget. You can set up Intercom on your website and your business app.
You can also use a chatbot to answer common questions that your website visitors ask. This feature helps free up your team’s time because they won’t need to answer every question.
You can start using Intercom for $39 per month. Intercom also offers a variety of customizable upgrades for advanced lead generation, product tours, and a whole lot more.
- Personalize Chat With Emojis & Gifs
- Chatbot Support
- Product & Video Tours
- Article Suggestion Bot
- Conversation Tags
PureChat is one of the simplest and easy live chat tools. Plus, they offer a lot of great features and customization for free!
PureChat enables lead capturing, appointment scheduling, and payments through a customizable widget. The free version of PureChat allows up to three operators and unlimited chats. You can start using PureChat in just a few minutes by installing simple code on your website.
If you start using the free version and find you need more features, the two paid plans cost $39 per month and $79 per month. With the paid plans, you can use PureChat on multiple websites and gain more customer insight, which is valuable to every business.
- PureChat’s iOS and Android Apps
- Reference a Previous Conversation
- Different Security Roles
- Mobile Chat Notifications
- Real-Time Analytics
Tidio allows your business to connect with your website visitors seamlessly. Tidio comes with a variety of ready-to-use chatbots that can answer customer questions and provide them with live updates, even when you’re offline.
Because more people are online after work hours, it’s essential to have a chat tool that can automatically send responses.
If you need more options, Tidio offers two different upgrades for $18 per month. Depending on your specific needs, you can choose one upgrade or get both for $36 per month. Some of the best paid features include live visitor insights, live typing, and unlimited active chatbots.
- Unique ChatBot Interactions
- Visitor Page View Insights
- 3rd Party App Integration
- Incoming Visitor Notifications
SnapEngage is a great live chat tool to engage with more customers. SnapExchange is perfect for businesses looking to add a new level of personalization to their workflow by integrating with Salesforce, Hubspot, and Basecamp.
By using SnapEngage, your team will be able to quickly turn leads into paying customers and efficiently resolve support requests. SnapEngage is perfect for every stage of your customer’s journey, starting from the first time on your website.
The Essentials Plan starts at $16 per month and includes all of the necessary features. When you’re dealing with sensitive customer information on your chat, you want everyone to have confidence that it’s safe. SnapEngage will keep confidential information secure with end-to-end SSL encryption, and an optional HIPPA-Compliant chat for healthcare websites.
Overall, SnapEngage is an excellent option for improving the sales experience while maintaining a high level of security.
- Integrate With Your Workflows
- HIPPA-Compliant Chat
- Post Chat Surveys
- Real-Time Translations
- Pre-Chat & Offline Forms
ChatBot is one of the best live chat options that you don’t need to monitor continually. You can build custom artificial intelligent bots quickly and easily.
If you and your team don’t have the bandwidth required to monitor a live chat, ChatBot is a great option. You can build custom chats that interact smartly with your website visitor with ready-to-use templates and drag and drop components.
You can also integrate ChatBot with LiveChat to add human interactions when necessary.
ChatBot is perfect if your website generates a lot of traffic that would be difficult for a live chat team to interact with. You can set up your chatbots to interact with customers 24/7 and send them forms to fill out, intuitive menus, and more!
The ChatBot Starter Plan is $50 per month, you can get the Team Plan for $149 per month, and the Business Plan is $499 per month. While that may sound expensive compared to the other chat tools, remember that after setup, ChatBot handles customer interactions for you.
- Drag & Drop Designs
- Ready-To-Use Templates
- Send Rich Messages
- Facebook Messenger Integration
- Personalized Avatar And Theme
FreshChat is a platform that allows your business to connect with customers wherever they are. FreshChat integrates perfectly with WhatsApp, Facebook Messenger, Line, and more! You can engage with the customers on your Facebook page and answer all of their questions from the FreshChat platform.
The integration features of FreshChat make managing multiple conversations easier because everything is in the same place.
Most people don’t want to waste their time on a customer service phone call or fill out a form. With FreshChat, you can provide excellent customer service wherever your customers are.
FreshChat offers five levels of pricing plans from free up to $79 per month, and all of the paid plans offer a 21-day free trial. The free plan offers great features like organizing chats based on topic, prioritizing conversations, and up to 10 team members.
The most popular plan, which is $39 per month, offers cool features like co-browsing, where you can see what your customers are seeing, and a live translation tool.
- Visitor CoBrowsing
- Topic-Based Chats
- Triggered Messages
- Real-Time Conversation Stats
- 21-Day Free Trial
SmartSupp compares a website without a chat, to a brick and mortar store without an assistant. SmartSupp is an easy-to-use and lightweight add-on to your website that makes visitors feel more connected to you and your business.
You can integrate SmartSupp into your e-commerce website and start helping people pick out the right products for their exact needs.
The free version of SmartSupp offers cool features like unlimited website use and basic visitor insights. That means that you will be able to see how your visitors arrived on your website and the pages they’ve visited. This is valuable information when it comes to helping visitors make a buying decision.
The two paid plans that SmartSupp offers are $10 per month and $19 per month. The paid plans give your team access to features like a 1-year chat history, detailed visitor information, and more statistics.
One of the unique features SmartSupp offers is visitor video recordings. This feature allows you to see exactly what your visitors are seeing and where they are clicking on your website. This tool is a great help if you’re looking to improve your website design and product placement.
- Visitor Video Recordings
- Audio & Visual Notifications
- Agent Photos and Bios
- Automatic Messages
- Use On Unlimited Websites
Olark is the last live chat tool we’ll look at today. Olark’s software is designed to help your business listen to customers, learn from those interactions, and improve as you go forward.
One of our favorite aspect of Olark is the personalized plans. Olark offers a 14-day free trial and then costs $15 per month, per user. So if you only pay for the number of team members that will be using the live chat.
If you find that you need a more powerful chat tool, Olark offers PowerUps like customer co-browsing and a live chat translator that translates over 100 different languages so you can connect with visitors from around the world.
- Custom Chatbox Forms
- À La Carte PowerUp Add-Ons
- Visitor Page Tracking
- Monitor Chat Volume
- Agent Performance Reports